Any information that you supply to us, including your name, address, e-mail address, or phone number is for our use only. We do not trade, rent, or share your information with third parties. For any specific questions or concerns regarding the privacy of your information, please contact us.
New accounts are, by default, setup to receive shop communications and you agree to this by supplying your email address to the shop. If you would rather not receive shop newsletters, emails, etc., there is an 'unsubscribe' link at the bottom of every newsletter that will promptly remove you from the list. Online account preferences can also be updated at any time.
We are happy to provide complimentary yarn winding for up to two (2) hanks/skeins of yarn at the time of purchase. Additional hanks/skeins can be wound for $1.00 per hank/skein. We do wind yarns purchased from other shops for $2.00 per hank/skein. We may be unable to wind all of your yarn at one time, since we are also attending to other customers. If you would like to leave the yarn with us to be wound, we would be happy to contact you when it is ready for pickup. Yarn winding is not available during shop events, stitch groups or other shop activities.
We know that shopping for yarn is a sensory experience and this leads most customers to handle multiple skeins/hanks of yarn while they are in the shop. While we want you to enjoy your shopping experience (and feel the yarn!), we believe that every customer should have the ability to purchase yarns in pristine condition just as the dyers packaged them. With this in mind, we ask that customers not untwist hanks or unwind balls of yarn, or allow their children to do so. Once yarn is no longer in store condition, it will be considered damaged, and the customer responsible will be asked to pay for the skein(s). We politely ask that you respect the yarn and help keep it in salable condition. If you'd prefer to examine any product more closely, please ask and we'll be glad to assist!
In order to conserve paper, we email receipts to our customers. If you prefer a paper receipt, please let us know and we will be happy to print one for you. Please note that we do not have a way to track your purchase without a receipt. We are not responsible for incorrect email addresses.
Stitching in the Shop
Thank you for respecting that Winston Wools™ is not able to provide shop space for the use of yarns not purchased at our shop. Nor can we condone the promotion of other shops (products or events), brick-and-mortar or online, in our retail space. This includes indie-dyers not sold through the shop. Thank you for understanding.
Shop help on a project or pattern
We would love to help you stay on track with your project. If you purchased the yarn and pattern here at the shop, we can take a quick look and see what's up. If the fix/assist will take more than a few minutes or if you are trying to learn a new technique, stitch, etc., then we will suggest that you schedule an individual lesson. If you did not purchase your supplies at the shop, then you will need to schedule a lesson for assistance. Thank you for understanding that same-day/immediate assistance may not be available.
We love to engage with our customers via social media and strive to maintain a welcoming interactive space for all. We actively monitor our shop social media accounts and do not tolerate harrassing or inflammatory content of any kind. Trolling, profanity and abusive content will be removed, as well as any other activity deemed to be in violation of this policy. Additional offenses may result in loss of user access to shop social pages. By engaging with us on social media, you agree to this policy. We encourage you to contact us via email with any concerns.
Paper Gift Certificates
Paper gift certificates (PGC) issued by the shop are for one-time use only and cannot be used for multiple purchases. PGC's are non-refundable and do not have cash value. PGC's can be used in-shop or online by entering the Online Coupon Code found on the PGC. This is a one-time use code and cannot be used for multiple purchases.
Promotional Coupon Paper Gift Certificates
Promotional coupons issued in the form of paper gift certificates expire 6 months after the date of the event. These coupons do not have cash value and are applied as coupons against a regular-priced purchase. These are one-time use coupons and cannot be used for multiple purchases. Please contact us if you need an online coupon code for your promotional coupon.
Promotional coupon gift certificates issued during the 2017 Central Carolina Yarn Crawl (July 2017) expire on January 31, 2018.
We would love to help you get the yarns and needles that you love to use! Ask us if you don't see a yarn color that you need or needles in a size that you want. We do offer special orders on yarn lines, and needles/notions lines that we currently stock in the shop. All special orders will need to be paid for in-full prior to being ordered by the shop. The customer is responsible for any shipping costs above normal shipping charged to the shop. Please understand that some requests may not available. Special orders are not available for single ball/skein purchases.